Call Centre Agent vacancy at Mr Price
Call Centre Agent vacancy at Mr Price
DEADLINE: Not Specified
Job Description
As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
Responsibilities
- Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
- Telephonically confirm employment and personal details to verify information provided on the store application forms
- Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
- Process all store card applications across all divisions to increase customer and credit base (outbound agents only)
Requirements
Education
- Grade 12
Experience
- 1 year call centre experience (preferably in new accounts)
- Accounts applications processing experience (advantageous)
Skills and knowledge
- Knowledge and understanding of industry legislature – Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)
- Communication skills – clear and effective verbal communication to assist customers with account setup and inquiries.
- Problem-Solving – quickly identifying issues and providing effective solutions
- Attention to detail – ensuring accuracy in customer information and account setup processes
