Service Agent x2 (Distribution) Empangeni and Pongola
Position : Service Agent x2 (Distribution) Empangeni and PongolaVacancy type: Internal
Task Grade : T10
Area of Speacialization : To provide efficient generic and interface customer services related to specialist fields in specified geographical areas.
Department : Customer Services
Business Unit : Central East Cluster
Location : South Africa (Kwa-Zulu Natal)
Reference Number : 50523918 EMPG
Closing Date : 01/07/2024
Minimum Requirements
Qualification(s):
National Diploma in Business Management /Marketing/ Communications/ Commerce at NQF6 with 240 credits.
Experience:
2 years’ Experience in working with customers and customer relations.
Skills and Competencies
• Behavioral
Integrity
Honesty
Trustworthiness
Professionalism
• Leadership
Team player
Motivating teams
Coaching mentoring
Developing
• Knowledge
Service delivery training
Snippet processing unit (SPU) and prepayment customer tariffs
Organisation processes
Customer relationship management
Low voltage maintenance and fault repair
Operating regulations for high and low voltage systems
Metering and billing
Credit management directive, policy
• Skill
Stress Management
Computer literate
Effective time management
Interpersonal
Relationship building
Functional and technical
Problem solving and analytical
Negotiation
Communication
Telephone
Stress management
Report compilation
Bilingual, multilingual
Counselling and conflict handling
Key Responsibilities
• Handle generic service activities
• Provide customer data
• Process quotation and connection activities
• Perform vending and prepaid activities.
• Build a relationship between their customers and Eskom.
** FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL
recruitmentdx@eskom.co.za
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.