Position : Service-Agent-Ermelo—Re-advert
Vacancy type: Internal
Task Grade : T10
Area of Speacialization : • To provide customer services related to meter reading in a confined area, provide accurate bills, support to the value chain sub-processes and efficient customer service
Department : Revenue Management
Business Unit : Limlanga Cluster
Location : South Africa (Mpumalanga)
Reference Number : MP460PB5
Closing Date : 15/05/2024
Minimum Requirements
• Minimum Requirements
• Qualification(s):
• National Diploma/ National N Diploma in Business Management/ Engineering/ Commerce/ Finance at NQF6 with 240 credits
• Related Minimum Experience:
• Experience in working with customers and customer relations 2 years
Skills and Competencies
• Skills and Competencies Required:
• To provide customer services related to meter reading in a confined area, provide accurate bills, support to the value chain sub-processes and efficient customer service
• Leadership
• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing
• Behavioral
• Integrity
• Professionalism
• Customer focused
• Knowledge
• Organisation processes
• Bilingual, multilingual
• Counselling and relationship management
• Low voltage maintenance and fault repair
• Operating regulations for high and low voltage systems
• Metering and billing
• Credit management directive, policy
• Skill
• Planning and organistional
• Customer service and marketing
• Telephone
• Computer literate
• Communication and interpersonal
• Stress management
Key Responsibilities
• Key Responsibilities
Conduct conventional measurement and meter reading tasks
Provide customer data
Handle generic service activities
Direct daily customer service activity operations
Build relationships between Eskom and customers
Conduct credit revenue and credit management processes
Perform vending and prepaid activities
Process quotation and connection activities
Provide a general Office Administration function
FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL recruitmentdx@eskom.co.za
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”