Location:
Durban, Kwazulu Natal, South Africa (On-site)
JOB DESCRIPTION
As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
RESPONSIBILITIES
Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
Telephonically confirm employment and personal details to verify information provided on the store application forms
Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base.
Process all store card applications across all divisions to increase customer and credit base (outbound agents only).
QUALIFICATIONS
Grade 12
1 year call centre experience – in new accounts environment
Knowledge and understanding of industry legislature: Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)